Frequently Asked Questions
Everything you need to know about shopping with Fenwick.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental United States. International orders may take 7-14 business days depending on the destination.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition and packaging. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your products covered by a warranty?
Yes, all Fenwick products come with a one-year limited warranty against manufacturing defects. Please contact our support team with your order number for assistance.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard.